Delivery And Returns

We aim to dispatch all orders within 24-hours, depending on availability.   

Although we will send your order next day delivery, please allow up to 3 working days, however if your watch has not arrived within 5 working days, please contact us immediately. 

Please note all delivery times listed are estimated only and cannot be guaranteed, if you need your watch for a specific date, please tell us when you place your order so we can make sure it arrives to you on time.

All orders are sent FREE OF CHARGE using Royal Mail Insured Special Delivery (UK Only).  For deliveries outside of the UK, the fee for this is charged depending on the destination and weight and we will notify you of these charges before shipping.

Goods delivered must be signed for by a person aged 18 or over. Responsibility passes to you, the customer, once the goods are delivered and signed for. It is the customer's responsibility to take care of the goods in case of any need for return. If the packet seems damaged or tampered with in anyway, both Branded Watch Sales and Royal Mail must be informed immediately and the package should be signed for as damaged.

If we are unable to deliver to the address given to us by the customer the goods will be sent to your local sorting office for you to collect, if after 7 days you have not collected your goods, they will be returned to us and they will be stored safely until we can contact the customer to re-organise a delivery time. Any subsequent re-deliveries will be charged for and the customer will be contacted to authorise Branded Watch Sales to debit such charges.  Each re-delivery will be charged at the sum of £10.00.

Cancellation and Returns. If you are not satisfied with the goods you have a right to cancel the contract within 7 days of receipt. Once the goods have been returned and checked by us to ensure they are still in as sold condition, in their original saleable packaging, you will receive either a full refund of your monies or replacement goods. If the goods are received by you faulty, or they differ from what was ordered then we will also refund the return carriage costs. For a full refund of the return carriage costs, customers must as far as is reasonably possible, ensure that they return the goods to us via a similar standard of postal service (ie. If returning a low value item that we sent to you via Royal Mail Recorded post, we will not refund all the carriage cost if returned to us via Royal Mail Special Delivery). If you have instructed us to personalise the item then we can only provide a full refund if the goods are faulty or differ from what the customer ordered. The information on how to cancel will be sent with the goods, together with the postal details of where to return the goods. Please send an e-mail to us before you return goods at [email protected], telling us that you are returning the goods and for which reason (eg. faulty, differ from what was ordered or simply changed your mind).